Frequently asked Questions

It is our goal to provide you with the highest quality of care and to exceed your expectations. We have the ability to connect quickly with clients and to listen with warmth and compassion.

Generally, we can book an individual or couples/family counselling session within a week or two of your first contact with us. If you send us an email that includes your telephone number, we will contact you for a 15 minute telephone consultation and may at the consultation, offer you a suitable appointment. If your first contact with us is by phone, we may, if it’s convenient conduct the 15 minute consultation at the time of your call and offer you an appointment for the next available session convenient for you.

Yes. Your privacy and confidentiality are of the utmost importance. Our professional code of ethics stipulates that whatever you say in sessions remains confidential. All information disclosed in sessions and the written records relating to you are confidential and may not be revealed to anyone without your written permission except where disclosure is required by law.  Limits on confidentiality include when the client is a danger to himself/herself or to others.  How long do sessions last?

Individual sessions last one hour and couples and family sessions last one hour and a half. First sessions usually last half an hour longer, that is, one and a half hours for individual sessions 

and two hours for couples and family sessions.

Individual sessions last one hour and couples and family sessions last one hour and a half. First sessions usually last half an hour longer, that is, one and a half hours for individual sessions 

and two hours for couples and family sessions. 

It is usual for sexual issues to be present in relationship counselling. These issues are dealt with sensitivity and respect and within appropriate boundaries.

Since scheduling a counselling appointment involves the reservation of a time specifically for you, a minimum of 24 hours’ notice is required for rescheduling or cancelling an appointment. Unless we reach a different agreement, the full fee will be charged for sessions missed without such notification. 

Note that repeatedly missed sessions may be an indication of the client’s level of commitment to change.

Every person is different. Within a reasonable period of time after the start of sessions, your Therapist will discuss your treatment plan with you, and this will include how often you will attend, based on your needs and your schedule. The best outcomes for therapy are possible when sessions are scheduled and attended weekly at the beginning of therapy. As therapy progresses, the time between sessions may then be extended, but sessions should still be scheduled on a regular basis.

It is possible that by coming to counselling on your own, you can make significant changes within yourself, which can benefit your relationship. Even if your partner won’t come to counselling, you can work on the part you play in the patterns and dynamics of your relationship and this will generally have a positive impact on how you function as a couple. You may even find that your partner’s behaviour changes as a result of the changes you make.

We can’t guarantee that we can save your relationship. What we can do is help you and your partner identify the negative patterns between you and facilitate mutual understanding. Some couples come to counselling with significant hurt and pain, carried over a long period. It is sometimes not possible for such relationships to recover, although some couples can work through the hurt and pain to create a stronger relationship. If saving the relationship is not possible, a separation may be mediated in which partners get the opportunity to understand what went wrong.

This is an understandable fear. We aim to make both partners feel supported. We therefore establish an alliance with each partner and try to get an understanding of how each feels and perceives himself/herself in the relationship and what would be the best approach.

We work by appointment only. We see clients from Monday to Friday taking the first appointment at 10:00 AM, and the last appointment at 5:00 PM. Some Saturday sessions are available. Online sessions can also be arranged. 

  1. You can call (868) 768-6477 to set up an appointment. We offer a 15 minute phone consultation as a way of determining on the side of both the Counsellor and the prospective client, if we can work together to bring about change. If we decide that we can work together, we make an appointment for your first session. 
  2. You may can also send an e-mail to wisecounsellortt@gmail.comUsing the convenient forms on this website, or you can send a text or WhatsApp message to 768 6477. We will be sure to respond.

The cost of treatment depends on your unique needs but services typically range from $500.00 to $1,000 per session depending on which of our therapists you work with and the length of your session.  Our therapists have advanced and specialized training and experience in Marriage and Family Therapy as well as in various models of psychotherapy. 

We accept payment by cash, payable in person at your sessions, by cheque or by bank transfer or deposit. You can be provided with bank information on request.

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